Every ticket arrives already investigated.
Support teams see conversations. Engineers see logs, traces, and deployments. Lunetra connects the two — so your team resolves issues with evidence instead of escalating on a guess.
Connects to your stack
[PLATFORM]
Logs & Traces
Scoped to the customer, the endpoint, and the time window. Failing spans and error clusters surface automatically — with links back to your observability stack.
LEARN MORE→Deployments & Code
Correlates incident onset with releases, then walks the diff to the exact change — file, line, and pull request.
LEARN MORE→Runbooks
Known issues resolve themselves. Lunetra matches findings to your runbooks and executes steps — with approval gates where you want them.
LEARN MORE→[INVESTIGATION]
Thirty seconds from report to root cause.
Lunetra automatically investigates every support ticket against logs, traces, deployments, and code — so technical teams resolve issues with evidence, not guesswork.
A ticket comes in
Lunetra identifies what's affected before anyone opens it.
Production is queried
Logs, traces, deployments, and past tickets — searched around the time of the report.
Evidence becomes a finding
Signals are correlated into a root cause, with every claim cited.
The agent acts
Reply with evidence, run a runbook, or hand engineering a complete case file.
16s
Median investigation time
From ticket creation to root cause finding.
94%
Correlation accuracy
Evidence matched to the right root cause.
5×
Fewer escalations
Issues resolved before reaching engineering.
∞
Investigations included
Every plan, every ticket, unlimited.
[INTEGRATIONS]
Reads the systems where the truth lives.
Lunetra doesn't summarize your helpdesk. It reads the systems where the truth actually lives, and cites every claim back to its source.
[ENTERPRISE]
Structured, auditable investigations.
Every investigation is logged. Every action is traceable. Every runbook step that touches production pauses for human approval.
LEARN MORE→For support teams
Answer with specifics
Replies cite the actual failure — the event, the deploy, the fix — drafted from evidence and ready to send.
Escalate only what's real
Configuration issues, known bugs, and expected behavior are identified before they ever reach an engineer's queue.
Own harder tickets
With production context attached, support resolves issues that used to be engineering-only.
For engineering teams
Receive case files, not pings
Every handoff includes the reproduction, the logs, the suspected change, and customer impact — triage is already done.
Approvals where they matter
Runbook steps that change state pause for human sign-off. Nothing runs against production without an explicit approval.
See customer impact early
Regressions surface from real tickets minutes after a deploy — often before your monitors page anyone.
See your hardest ticket investigated live.
Connect your stack, bring a real escalation, and watch Lunetra build the case file your team would have spent hours assembling.