Resolve technical tickets with evidence, not guesses
Lunetra connects customer issues to logs, traces, and code — so support moves with the precision of an on-call engineer.
Support sits between customers and production. Lunetra bridges the gap.
Most issues never trigger alerts — but they still consume your team's time. Lunetra investigates every ticket automatically.
Automatic investigation
Every ticket gets an investigation — before your agent opens it.
Lunetra cross-references logs, traces, deployments, and past tickets to surface the most likely root cause. Support can respond with precision instead of asking customers to “try again.”
Focused inbox
A support inbox built for technical teams.
Tickets are enriched with technical context on arrival. Priority is inferred from signals, not subjective tags.
Log-to-code intelligence
See which services, files, and changes caused the issue.
Support agents get the same context that on-call engineers see — without needing access to production.
Engineering-ready escalations
Escalations come with evidence, context, and clarity.
When an issue does need engineering, Lunetra packages everything they need — the customer context, log evidence, similar past tickets, and a probable root cause — into a structured handoff.
Technical support is broken by design
Support teams sit between customers and production with no bridge. Every technical ticket becomes a game of telephone.
Support agents fly blind
When a customer reports a technical issue, your agent has no access to logs, no visibility into what changed, and no way to verify the problem. They copy-paste the report into Slack and hope someone responds.
Engineers get pulled in constantly
Half of the escalations don't need engineering at all — they just lack context. But without a way to investigate, support has no choice but to escalate. Engineering time gets burned on triage, not fixes.
Resolution takes days, not minutes
The back-and-forth between support, engineering, and the customer creates delays. By the time context is gathered, the customer has already lost patience — and trust.
Faster resolutions + happier customers.
We do the heavy lifting & gather the hard-to-find context. You do the final 10%.
1. Context intelligence
Ticket history and codebase structure help us understand complex dependencies across your systems to uncover the root cause.
2. External signals
We bring the right context via MCP servers, Linked Issues (Jira & Linear) & internal docs (to fetch the latest specs).
3. Logs & Traces
Datadog and Sentry integrations catch the actual exceptions — while we filter out the noise from false positives.
Connects to your existing stack
Plug into the tools your team already uses. Lunetra works where you work.
Support owns the conversation.
Lunetra owns the investigation.
Pricing
Start free. Scale when you're ready.
No credit card required. No usage surprises. Upgrade when Lunetra proves its value.
Free
For small teams evaluating Lunetra.
Pro
For teams that resolve tickets daily.
Enterprise
For organizations with compliance and scale requirements.
Turn support into a resolution engine.
Start a free trial or explore the docs to see how Lunetra works with your stack.